CLaSS

Waltham Forest Community Learning & Skills Service

customer service

On this course, you will have the opportunity to learn a wide range of customer service skills, including positive communication, delivering exceptional customer service, developing customer relations, dealing with customer complaints, product awareness and developing personal performance.

On the Apprenticeship programme you will complete the NVQ Level 2 in Customer Service, Key Skills Units of Communication and Application of Number and a Technical Certificate.

Customer Service is needed in all business environments from large call centres to small offices. We have a wide variety of work placement providers in Customer Service who want to offer training to enthusiastic young people.

What next?

Why not contact us to find out more!

  • "I want more cooking skills and I want to learn how to follow a recipe."

    "I'm useless in the kitchen. That's why I'm here. I attempt to cook for my family - but I'm no good at it."
  • "It's the highlight of the week. I really look forward to my Spanish class - and it feels great being able to speak Spanish in Spain."
  • "The standard of most work is excellent, with some better described as exceptional."

    City and Guilds examiner reporting on CLaSS's fashion and textiles work.
  • "I'm getting on for 84 now. I couldn't believe my luck last year when I realised I could attend basic computer classes. I started with the complete basics and I now have qualifications in word processing and databases - and have started my own blog."
  • "My friends in other parts of London are astonished by what you can do here in Waltham Forest. The British Wheel of Yoga Foundation course was inspirational - and I am now well on the way to becoming a fully qualified yoga teacher. Carry on the good work, CLaSS!"
  • "My brother was born deaf. None of us - my parents or my other brothers - ever learnt sign language. I can't believe that now. It seems so wrong. Now thanks to CLaSS I've really learnt to communicate properly with my brother"
  • "I work at an estate agents as a receptionist. I mentioned I was taking a photography course with CLaSS and now I do all the property shoots. I'm even getting paid a bit more!"
  • "I speak four languages and have been an interpreter for five years - but I've never had any formal training before now. This course is amazing - if we discuss something on our course one week,it always comes up at work the next - like not going inside the house before the social worker arrives."
  • "Parenting courses are great! You realise that everyone has the same worries as you - and that there are practical strategies you can learn that really do work. I thank the Lord for the Calm Parent - Calm Children course I attended."
  • "I cook - but I don't follow recipes and amounts. My daughter is doing cookery GCSE at school and I'd like to help her with that."