CLaSS

Waltham Forest Community Learning & Skills Service

Workskills - Courses for Business

Community Learning and Skills Service (CLaSS) is London Borough of Waltham Forest's Adult Education and Training provider. We have been running training courses for members of the public as well as public and private sector organisations for many years and can provide training in a wide range of vocational areas to meet any needs.

Our courses, your way

Training Needs

We can offer advice and guidance, along with help analysing your training needs. We will provide advice on funding available to help you meet your development goals. If you need to comply with the latest standards or best-practice guidelines, we can help you develop a training roadmap and provide the courses you need

Location

CLaSS have centres in Chingford, Walthamstow, Leyton and Leytonstone, so we are very close to you if you are a local employer. We are also happy to arrange to deliver our courses wherever you are, and can provide any additional equipment needed to run the course.

Tailored for your business

You will be given as much help and support as possible in a straight forward, professional way. We run courses throughout the year and they can be customised to meet any needs including times and days of the week.

Our programme

Our Workskills prospectus is available for download from here (pdf).

We have a termly program that covers the following:

Computers for Work

Introductory, Intermediate and Advanced courses in

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft InfoPath
  • Keyboarding/Touch Typing
  • Effective use of the Internet
  • Internet and E-Mail

First Aid and Health & Safety for Work

  • Fire Regulation Awareness
  • First Aid at Work
  • First Aid Refresher
  • Paediatric First Aid
  • Accredited Food Safety
  • Accredited Manual Handling
  • Risk Assessment
  • Accredited Level 2 and 3 Health & Safety for Managers
  • Workplace Bullying
  • Personal Safety for Front-Line Staff
  • Lone Working
  • Conflict Management
  • Safeguarding Adults

Care and Childcare for Work

  • Caring for People with Dementia
  • Epilepsy Awareness
  • Safeguarding Children
  • Childcare Levels 2 and 3
  • Play work Levels 2 and 3
  • Health and Social Care Level 2

Skills for Front Line Staff

  • Communication Tactics with Deaf People
  • Dealing with Clients with Limited Spoken and Written English
  • Dealing with Difficult Clients / Customers
  • Speaking with Confidence
  • Public Speaking with Confidence
  • Effective Communication
  • First time Supervisory Skills
  • Team Leadership
  • Time Management
  • Becoming a Translator in your work place
  • Disability Awareness and Inclusion
  • Excelling as an Office Manager
  • Stress Awareness
  • Managing Change at Work
  • Customer Service Level 2 and 3

Writing for Work

  • Taking Notes and Writing Minutes
  • Writing Formal Letters and Reports

For more information, or to set up a meeting please contact:

Paul Coster
Tel: 020 8496 2020
email: paul.coster@walthamforest.gov.uk

If you would like to receive regular updates regarding our Workskills programme, you can sign up for our mailing list here.

  • "I want more cooking skills and I want to learn how to follow a recipe."

    "I'm useless in the kitchen. That's why I'm here. I attempt to cook for my family - but I'm no good at it."
  • "It's the highlight of the week. I really look forward to my Spanish class - and it feels great being able to speak Spanish in Spain."
  • "The standard of most work is excellent, with some better described as exceptional."

    City and Guilds examiner reporting on CLaSS's fashion and textiles work.
  • "I'm getting on for 84 now. I couldn't believe my luck last year when I realised I could attend basic computer classes. I started with the complete basics and I now have qualifications in word processing and databases - and have started my own blog."
  • "My friends in other parts of London are astonished by what you can do here in Waltham Forest. The British Wheel of Yoga Foundation course was inspirational - and I am now well on the way to becoming a fully qualified yoga teacher. Carry on the good work, CLaSS!"
  • "My brother was born deaf. None of us - my parents or my other brothers - ever learnt sign language. I can't believe that now. It seems so wrong. Now thanks to CLaSS I've really learnt to communicate properly with my brother"
  • "I work at an estate agents as a receptionist. I mentioned I was taking a photography course with CLaSS and now I do all the property shoots. I'm even getting paid a bit more!"
  • "I speak four languages and have been an interpreter for five years - but I've never had any formal training before now. This course is amazing - if we discuss something on our course one week,it always comes up at work the next - like not going inside the house before the social worker arrives."
  • "Parenting courses are great! You realise that everyone has the same worries as you - and that there are practical strategies you can learn that really do work. I thank the Lord for the Calm Parent - Calm Children course I attended."
  • "I cook - but I don't follow recipes and amounts. My daughter is doing cookery GCSE at school and I'd like to help her with that."